Privacy Policy
At Victoria Nell (“we”, “us”, or “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.victorianell.co.uk (“Our Site”).
By using Our Site, you agree to the practices outlined in this Policy. If you do not agree, please refrain from using our services.
📌 1. Legal Disclaimer
The information provided in this Privacy Policy is for general informational purposes only and is not legal advice. While we aim to comply with relevant privacy laws (e.g., UK GDPR), please consult a legal advisor to ensure this policy meets your specific needs.
📋 2. What Information We Collect
We may collect the following types of data when you browse, interact with, or make a purchase on Our Site:
- Identity Information: Full name, username or similar identifier
- Contact Information: Email address, phone number, billing and shipping addresses
- Transaction Information: Details of purchases and payments
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, device type, and operating system
- Usage Data: How you use Our Site and interact with content
- Marketing & Communications Data: Preferences for receiving promotional emails or messages
- Cookie Data: Please see section 9 for details
We do not knowingly collect data from children under the age of 13.
⚙️ 3. How We Use Your Data
We process your personal data for the following purposes:
- To fulfil orders, including payments, shipping, and notifications
- To manage your account and preferences
- To provide customer support and handle inquiries or complaints
- To send service-related emails (e.g., order confirmations)
- To conduct analytics and improve our site and services
- To prevent fraud and secure our services
We process your data based on the following lawful grounds:
- Contractual necessity
- Legitimate interests
- Consent (for marketing and cookies)
- Legal obligations
🔗 4. Sharing Your Information
We only share your data with trusted third parties when necessary to operate our business.
These may include:
- Payment processors
- Delivery services (e.g., Royal Mail, DPD)
- Email marketing platforms (e.g., Klaviyo, Mailchimp)
- Website analytics tools (e.g., Google Analytics)
- We do not sell your data to any third parties.
🔄 5. Data Retention
We retain your personal data only for as long as necessary:
- Customer account data: 3 years of inactivity
Marketing subscriber data: 3 years
Order and payment records: 6 years (as required by UK tax law)
In some cases, we may anonymise your data for research or statistical purposes.
🔐 6. How We Protect Your Data
We use secure servers, SSL encryption, and restricted access to protect your data. However, please note that no method of transmission over the internet is 100% secure. If you suspect your personal data has been compromised, contact us immediately at: victorianelluk@gmail.com
🍪 7. Cookies
Our Site uses cookies and similar technologies to improve your experience. These may include:
Essential cookies:
- To allow the website to function properly
- Analytics cookies: To help us understand how users engage with Our SiteMarketing cookies: To deliver relevant ads and measure performanceBy continuing to use Our Site, you consent to our use of cookies.
You may disable cookies in your browser settings, but this may affect functionality.
🧾 8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data (“right to be forgotten”)
- Object to processing or request restriction
- Withdraw consent at any time (for marketing)
- Transfer your data to another provider
- Lodge a complaint with the Information Commissioner’s Office (ICO)To exercise your rights, email us at: support@victorianell.com
🌍 9. International Transfers
Some of our service providers operate outside of the UK or EEA. When data is transferred internationally, we ensure that appropriate safeguards (e.g., standard contractual clauses) are in place to protect your privacy.
🔁 10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of Our Site means you accept those changes.
📬 11. Contact Us
If you have questions about this Privacy Policy or your data, please reach out to us:📧 victorianelluk@gmail.com