Terms & Conditions
📌 1. Legal Disclaimer
The content provided here is intended as a general overview of Terms & Conditions and not legal advice. Consult a qualified professional to ensure your T&C reflect your specific business model and legal obligations.
📄 2. Overall Scope These Terms & Conditions (“T&C”) govern your use of www.victorianell.co.uk (“Our Site”) and purchases from Victoria Nell. By accessing or ordering, you agree to these terms.
🚫 3. Order Cancellations & Modifications
Once an order is placed, it cannot be cancelled or changed. If an order cannot be fulfilled due to insufficient stock or system errors (e.g., mispricing), we reserve the right to cancel the contract, with a full refund, including any shipping fees. We’ll notify you via email—refunds are processed within 5–7 working days.
💳 4. Payment Methods
We accept all major credit/debit cards. Payment is taken immediately when you place your order. All prices are in GBP and include VAT where applicable.
🎁5. Promotional Codes & Discounts
Promotional codes apply to full-price items only and cannot be used retroactively. Only one code can be used per order. We reserve the right to cancel orders placed using incorrectly applied discounts.
📦 6. Shipping & Delivery
See our separate Shipping Policy for methods, pricing, and handling of lost or misdelivered parcels.
✅ 7. Returns, Replacements & Refunds
Refer to our Returns & Replacement Policy for details on return eligibility, timeframes, and refund procedures.
🔐 8. Intellectual Property
All content on Our Site—logos, images, graphics, and written content—is owned by Victoria Nell and protected by copyright. You may not reproduce, modify, distribute, or use any of Our Content without express written permission.
🛡️ 9. Secure Shopping
We use secure servers and encryption (SSL) to protect your personal and payment information during transmission. However, we cannot guarantee absolute security and are not liable for unauthorized access beyond our control.
🌍 10. Privacy & Cookies
Please review our Privacy Policy for details on how we collect, use, and store your personal data. We comply with UK GDPR and privacy regulations, and use cookies to enhance your browsing experience.
ℹ️ 11. Availability & Pricing
Our products and prices are subject to change without notice. We strive for accuracy, but errors may occur. If an item is unavailable or incorrectly priced, we reserve the right to cancel affected orders and issue a full refund.
🚫 12. Account Suspension & Termination
We reserve the right to suspend or terminate user accounts and refuse orders if you violate these T&C (e.g., abusive conduct or unlawful behaviour), or if there is reason to suspect fraud or misuse.
👥 13. Limitation of Liability
To the fullest extent allowed by law, Victoria Nell is not liable for:Indirect, incidental, or consequential loss or damageDelays due to courier services or force majeureMinor discrepancies in product representation, unless fraud is proven
⚙️ 14. Changes to T&C
We may update these T&C to reflect business needs or legal changes. New terms will be posted on Our Site, and you will be notified. Continued use after changes indicates acceptance.
✉️ 15. Customer Support
If you have questions or concerns, contact us at victorianelluk@gmail.com, referencing your order number and any supporting details.
Thank you for choosing Victoria Nell – where sparkle is bold, fun, sister-made, and always affordable ✨